We collect information to provide better service

Duty Free offers convenient services to cross border travellers including shopping, business services and travel information. We collect information from our website to help determine products and services that you value, and to offer promotions that are relevant to you.

We do not share the information we collect on our website with governments unless we are legally obligated to do so.

Duty Free Privacy Policy

The Frontier Duty Free Association (“FDFA”) and its affiliates are committed to ensuring that personal information collected from customers and website visitors is appropriately protected and that privacy is respected.

Any personal information collected from you from this website may be used by the FDFA and its affiliates to communicate marketing, product and service information to you.

The FDFA and its affiliates take appropriate security and other measures to preserve the confidentiality of this information and to ensure that it is used for the intended purposes.

By supplying your personal information to us or using this website, you agree to the terms of this policy.

What information do we collect?

We collect information from you when you visit our site and fill out forms.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience and deliver a service (your information helps us to better respond to your individual needs).
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
  • To send email notifications consisting of promotional offers or information.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site or service provider’s systems to recognize your browser and capture and remember certain information. Personally identifiable information is not collected from cookies.

Email Subscription

We will send occasional information to the email address you supply when you first subscribed to our mailing list. By selecting “submit” during the subscription request process, you have agreed to receive occasional information from the FDFA and its affiliates.

You may unsubscribe by following the instructions in our emails.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We do disclose personally identifiable information to select and trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as these parties agree to keep this information confidential and abide by the FDFA privacy policy.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or other’s rights, property, or safety.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

Online Privacy Policy only

This online privacy policy applies only to information collected through our website and not to information collected offline, or through third party sites.

Your consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

We will post changes to this policy on this page. This policy was last modified on January 1, 2011


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Representing Canada's Land Border Duty Free Shops